What Is ViewThru?

Key takeaways

• End-to-end claimant onboarding & verification - not just credit searches
• Credit, ID, AML, Open Banking & claimant intelligence in one workflow
• Dual-bureau (Equifax + TransUnion) = broader finance-agreement visibility
• Instant Search Alerts protect your portfolio, not just onboarding
• Free back-book audit of up to 50,000 records
• One platform, cleaner data - easier reporting for investors too

Managing claimant onboarding has become increasingly complex.

Claims Management Companies (CMCs) and law firms need to identify eligible claimants quickly, verify identities, meet regulatory obligations and deliver a smooth claimant experience, all while protecting the value of their existing portfolio.

The challenge is that these processes are often managed across multiple suppliers. Credit searches from one provider, identity verification from another, AML and Open Banking bolted on separately. As claimant volumes grow, that fragmentation creates unnecessary administration, slows onboarding, and makes it harder to keep a complete view of every claimant.

ViewThru was built to solve that.

Our end-to-end claims onboarding and verification platform was designed with CMCs and law firms at the forefront. It brings dual-bureau credit searches, identity verification, AML reporting, Open Banking and real-time claimant intelligence together in one holistic platform, helping you qualify claimants with confidence, prioritise compliance, and gain greater insight into your data.

Why Onboarding Has Become More Challenging

A typical claimant journey now involves identity verification, credit searches, AML and KYC checks, sanctions screening, Open Banking, bank account verification and audit-ready record keeping. Each check matters, but delivered through separate providers on systems that were never built to talk to each other, they create friction across the whole business:

• Operations teams lose time switching between systems and re-entering claimant information instead of progressing cases.
• Compliance teams find audit trails harder to maintain when evidence is scattered across platforms, this is an area we understand well, and it's exactly why a single, consistent workflow makes such a difference.
• Development teams have to build, monitor and maintain another integration for every extra supplier.
• Claimants face longer waits and repeated requests for information.

Investors are often the last to benefit from all this. Fragmented systems make it harder to produce the clean, consolidated reporting and portfolio visibility that investors expect, something few providers in this space highlight, but which matters just as much as onboarding speed.

There's also a data problem specific to credit searches: not every lender reports to every credit reference agency, so relying on a single bureau can mean missing finance agreements that would show up elsewhere.

For firms handling motor finance and mis-selling claims, that gap can mean missed opportunities. A dual-bureau search, checking both Equifax and TransUnion and combining the results into one consolidated view, closes it, with less manual investigation and faster qualification.

What Makes ViewThru Different

ViewThru is more than a dual-bureau credit search provider. It brings the essential tools needed across the claimant journey into one platform:

• Dual-bureau credit searches across Equifax and TransUnion
• Integrated identity verification
• AML reporting and compliance checks
• Open Banking and bank account verification
• Instant Search Alerts
• Developer-friendly API integrations
• Operational dashboards and reporting

Firms can use ViewThru through its own portal or integrate it directly into existing systems via a single API, reducing supplier complexity while giving every team, from operations to investors, a clearer and more complete view of each client.

How ViewThru Supports the Journey

Dual-bureau credit searches

Searching Equifax and TransUnion simultaneously and combining the results into one clear report gives claims handlers broader visibility into finance agreements without manually comparing multiple sources, fewer opportunities missed, faster qualification. From full names, addresses, and more, we can identify previous industry searches, giving you the full picture.

Instant Search Alerts

Most credit searches are a single snapshot in time. ViewThru keeps monitoring after onboarding, alerting your team in real time if a claimant is searched by another participating firm. That means identifying active claimants sooner, spotting potential dual representation, and protecting a portfolio you've already invested time and money in building.

Want to see how much activity you might be missing right now? Request a free back-book audit.

Integrated identity verification

Identity checks sit in the same workflow as credit searches and compliance checks, removing duplicate data entry and unnecessary system switching for claimants, operations and compliance teams alike.

AML reporting and compliance

Comprehensive AML checks generate reports in flexible formats, PDF for compliance teams, JSON for developers, automating due diligence instead of treating it as a separate manual task.

Open Banking

With claimant consent, Open Banking adds verified financial information alongside credit search data, building a more complete financial picture without adding another supplier.

Flexible API integrations

Developer-friendly APIs let firms build ViewThru into their existing case management systems and onboarding journeys, one API instead of several, with faster implementation and simpler ongoing maintenance.

The Benefits of One Connected Platform

Bringing claimant onboarding and verification together creates benefits across the whole organisation: faster claimant qualification, stronger and more consistent compliance, less operational complexity, a smoother claimant experience, and better protection for existing claimant portfolios through Instant Search Alerts and back-book audits.

It also means better data for the people asking questions from outside the business. Consolidated, audit-ready reporting is far easier to hand to investors than figures pulled together from four disconnected suppliers, a benefit that's easy to overlook, but one that matters as much as onboarding speed.

Curious what a holistic view of your own client book would show? Book a free back-book audit and find out.

Why CMCs and Law Firms Choose ViewThru

ViewThru combines everything firms expect from a dual-bureau credit search provider with the additional functionality needed to support the wider claimant journey, credit searches, identity verification, AML reporting, Open Banking and claimant monitoring, all in one place. It's built for firms that need more than individual checks: they need connected claimant intelligence, and a holistic view they can act on and report on with confidence.

The Takeaway

Modern claimant onboarding requires more than a credit search. CMCs and law firms need to identify finance agreements, verify identities, complete compliance checks and maintain visibility across their portfolio, all while delivering a fast, efficient experience for claimants and clear reporting for investors.

ViewThru brings all of that together in one end-to-end platform, replacing fragmented workflows with a genuinely connected approach.

Free back-book audit

A review of up to 50,000 historic claimant records, identifying activity since a claimant was originally onboarded, so firms can see the value in their existing book, and in ViewThru, before committing to anything.

Ready to see how ViewThru could improve your client onboarding journey? Book a demo to speak to the team and see if you qualify for our free back-book audit to discover how one connected platform can help you qualify faster, strengthen compliance and maximise value.