How Merrow Legal cut onboarding time by 70% with one API
The challenge
Merrow Legal qualifies several hundred new claims each month. Before ViewThru, that meant running credit searches through one supplier, AML and sanctions screening through a second, and chasing bank statements manually for affordability checks. Each new case moved through three separate logins, three separate exports, and a spreadsheet to reconcile the results.
The team estimated that qualification alone was taking two to three working days per case, most of it spent waiting on suppliers or manually cross-referencing reports rather than actually assessing the client.
The solution
Merrow Legal moved their qualification workflow onto ViewThru's dashboard, then integrated the API directly into their case management system once the team was comfortable with the platform. A single call now returns a consolidated credit report across multiple bureaus, runs AML and sanctions screening in real time, and pulls verified income and spending data with the client's consent.
- One login instead of three separate supplier portals
- Automatic deduplication across bureau results
- Consent and audit trail captured on every check, without extra admin
"ViewThru took our qualification process from something that took days and three different systems to something one person finishes before their coffee goes cold."
The results
Within the first month, average qualification time dropped from two to three days down to under an hour for straightforward cases. The compliance team reports faster audits, since every check now carries a consistent, timestamped record rather than three separate formats to reconcile. Case handlers spend their time assessing claims rather than chasing data.
Merrow Legal is now rolling ViewThru out to their second office, with plans to bring bank account verification into the same qualification flow later this year.
